Dear Valued Customers

Here at Otis and Louie, the health, safety and wellbeing of our team and customers is our top priority.  As such, we would like to advise you of the extra measures we are taking during the Covid-19 outbreak.

We are keeping a close eye on the Ministry of Health website (www.health.govt.nz) being the most up to date information on this evolving situation.  We will make the necessary changes in accordance with the Ministry of Health recommendations as and when required.  We currently have strict hygiene practices in place; however, we have increased these by the following:

Keeping Our Site Clean and Healthy

We are increasing the frequency of cleaning all of our shared spaces and surfaces.  We will be cleaning our EFTPOS machine after every customer use as well as our countertops, door handles and equipment. 

The treat table will be covered with a see through cloth, and tongs will be removed.  Staff are more than happy to collect the treats you wish to purchase in a bag for you to collect.  Alternatively you could email your treat order through our “Contact Us” webpage on our website www.otisandlouie.com and we will have it ready for your collection.

In line with the social distancing recommendations, we have restricted the number of customers in our reception to one family group at a time.  If you see another customer in store, please wait patiently outside the door until that customer has left.  If you are dropping off your pet for grooming or day care, staff can collect them from you outside the shop. 

Staff will no longer take your lead for your dog.  Instead they will fix a dedicated clean lead to your dog’s collar before you remove your dog’s lead.  This way there is no chance of your dog escaping and you and our staff are not exposed to potential contaminated surfaces, which can spread through to the shop.

Hand sanitizer will be available on the front counter for customer use.

We are all responsible for stopping the spread of Covid-19.  We appreciate your patience and co-operation during this difficult time.  We are committed to keeping you, our staff and your beloved pets safe.

Thank you for your continued support.

Otis and Louie