Otis & Louie Ltd - 64 Northland Road, Kelburn/Northland, Wellington, 6012, New Zealand

Terms and Conditions

Please read these Terms and Conditions carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services

1. Delivery
We use professional couriers and ask they do their best to deliver orders promptly and where possible, adhere to any delivery instructions recorded on orders. We will not deliver to any address that is considered dubious nor to a postal box address. We cannot be responsible for loss or damage to goods after they have been delivered. Our aim is to dispatch orders via courier within 24 hours of placement. All North Island orders will be dispatched on an overnight courier for delivery within two working days. For South Island orders allow 3-4 working days delivery.Courier times may vary on weekends or public holidays. Placement is deemed active once payment has been processed. No damage claims will be considered after 7 days of receipt of goods.

2. 100% Guarantee
Your pets' health and well-being is our priority, along with your, the owners' trust and satisfaction. However, if for any reason, you are not 100% delighted with your purchase, please contact us and we will happily accept returns and issue a full refund or replacement of the goods within 7 days of the return date and provided the packaging is still intact, in good order and at least half-full. We believe that is fair and reasonable. We will correspond by email regarding the make-good in such circumstances. You may find our contact and address details by clicking on Contact Us on the top menu.
3. Payment
We accept payment via Visa, Mastercard and Internet Banking using secure shopping cart technology. All Credit Card data will be handled by the online payment gateway provider - DPS. All prices on this website are in NZD and include GST of 15% and are subject to change without notice. Our company name that will appear on your invoice is Otis & Louie Ltd.

4. Freight
We offer free freight for orders of $25 and over. A freight charge of $4 applies for orders under $25.

5. Volume Purchase Discount.
Please contact us for details about our special discounts for volume buys on our product range.

6. Security
At Otis & Louie Ltd we use recommended professional technologies to protect the security of information transmitted from our site and held by ourselves.

7. Cookies
Cookies are small files that, where appropriate, gather information from your computer in order to assist us in improving our website. When used , these cookies are downloaded to your computer and stored on the hard drive. These cookies are used to track traffic patterns to our site and gather general information. This information will not identify any personal details whatsoever and is purely of a statistical nature.
You can adjust the settings on your computer to decline any cookies if you wish. This is done by activating the reject cookies setting on your computer.

8. Warranty
All goods leave our premises adequately packed. In the unlikely event your purchase does not arrive in the proper condition, please contact us immediately and we will arrange its return or replacement.

9. Links
We may provide links to other sites if we believe this will enhance our service to you. When you click on to one of these links, remember, you are leaving our site and we cannot control anything thereafter. Check the privacy conditions of any site if you are unsure.

10. Privacy
Privacy in all your dealings with us at Otis & Louie Ltd is very important. We collect information such as addresses, emails, contact details, pet data, all with your consent when you submit these details to us. We may be in touch from time to time, with offers or news, but you may of course, at any time, decide to unsubscribe.   Please be assured that your personal details are treated as strictly confidential and will not be shared with any other party for our gain, excepting that which is necessary to process your transactions or that requisite by law and/or relevant authorities. We do not store any  credit card details and all transactions are managed through DPS. Any personal data you provide us is, under the Privacy Act 1993, available for your inspection. Simply contact us. It is important too, that to best serve you, we retain updated and accurate information, so it is contingent upon ourselves to check your details with you.

11. Disclaimer
We at Otis & Louie Ltd attempt to provide accurate and beneficial information and believe that everything we say or represent, is, as it claims. However, we cannot be held responsible for the exactness or the results of any decisions made by the purchaser based on the information herein.

Guide To Feeding Your Dog

Your dog is a special individual and his or her dietary needs will vary depending on breed, age, environment, activity and metabolism.

We suggest starting with our feeding guidelines and then monitoring his or her weight and demeanour and making any necessary adjustments.

Feed twice daily and remember always have fresh, clean water ready to drink.

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Ollie has been coming to puppy daycare for several weeks now. He loves it. His regular bath and fluff sessions and grooms keep him looking and smelling great and we've really appreciated the thought John, Annelies and the team have put into his care.
Jo Murray
Our little Francis looked gorgeous after his grooming! The staff was so great and gave him the full treatment 
Jessica N
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